Refund Policy
Last Updated: 25 July 2026
At Just Said Yes, we aim to make the process of creating your wedding website simple, enjoyable, and transparent. This Cancellation and Refund Policy explains how cancellations, refunds, and hosting cancellations are handled.
By placing an order with Just Said Yes, you agree to the terms below.
1. Our Pricing
Our current pricing is:
- Standard Template Wedding Website: R1,900 (once-off)
- Bespoke Custom Wedding Website: Starting from R4,500 (once-off, or as quoted)
- Website Hosting: R30 per month
All prices are quoted in South African Rand (ZAR).
2. Payment Terms
To begin work on your wedding website:
- A 50% deposit is required before any work starts.
- The remaining 50% balance must be paid before your website is published and made live.
No website will be launched until the final payment has been received.
3. Deposits
Your 50% deposit secures your project and allows us to begin work on your wedding website.
Once work has commenced, the deposit becomes non-refundable. This is because it covers the time, planning, design work, and resources already invested in your project.
4. Cancelling Before Your Website Goes Live
If you decide to cancel your project after paying the deposit but before paying the remaining balance:
- Your deposit will be forfeited.
- No further payment will be due for a Standard Template Wedding Website, provided the project has not progressed beyond the work covered by the deposit.
- Your website will not be completed or published.
5. Bespoke Custom Website Cancellations
Bespoke websites involve additional planning, design, and custom development.
If you cancel a bespoke project after work has commenced:
- Your initial 50% deposit remains non-refundable.
- If work completed exceeds the value of the deposit, you may be invoiced for the additional work already performed, in accordance with the pricing or hourly rates agreed in your original quotation.
- Any outstanding amount will reflect only work that has already been completed up to the date of cancellation.
We will always provide a reasonable breakdown of any additional charges where applicable.
6. Cancelling After Your Website Goes Live
Once your wedding website has been completed, approved, and published:
- The once-off design and build fee is non-refundable.
- This applies to both Standard Template and Bespoke wedding websites.
By this stage, the contracted design and development service has been fully delivered.
7. Monthly Hosting Cancellation
Wedding website hosting is billed separately at R30 per month.
You may cancel your hosting at any time by providing 30 days’ written notice to:
Please note:
- Hosting fees already paid for the current billing period are not refundable.
- Your website will remain available until the end of your paid hosting period and notice period, unless otherwise agreed.
- Once hosting ends, your wedding website will no longer be accessible online.
8. Automatic Website Removal After Your Wedding
As part of our service, wedding websites are intended to be temporary.
Your wedding website will automatically be taken offline 90 days after your wedding date.
This automatic removal is part of the agreed service and is not considered a cancellation.
Because this is a standard feature of our service:
- No refund is available when a website is removed after the 90-day period.
- Associated website content and personal information will be deleted in accordance with our Privacy Policy.
9. Refunds
Refunds will only be provided where required by applicable South African law, including the Consumer Protection Act (CPA).
Except where required by law:
- Deposits are non-refundable once work has commenced.
- Completed design and development fees are non-refundable once the website has gone live.
- Monthly hosting fees already paid are non-refundable.
- No refund is available following the scheduled removal of a wedding website 90 days after the wedding date.
Where a refund is approved, it will be processed using the original payment method wherever reasonably possible.
10. Changes to Your Project
If you wish to make significant changes to your project after work has begun, we will discuss any additional costs or revised timelines with you before proceeding.
Our goal is always to work with you to achieve the best possible outcome.
11. Questions or Disputes
If you have any concerns about your project, billing, or this policy, we encourage you to contact us first so that we can resolve the matter promptly and fairly.
Please contact us at:
We are committed to handling all concerns in a professional, transparent, and reasonable manner.
12. Changes to This Policy
We may update this Cancellation and Refund Policy from time to time to reflect changes in our services, pricing, or legal requirements.
The latest version will always be published on our website and will include the date it was last updated.